Privacy policy.

Protocol 32 is operated by Protocol35 Wellness Pvt Ltd, 343, 17th Cross Rd, near Gayatri Temple, Vanganahalli, AJ Forte, HSR Layout, BANGALORE, Bengaluru, Karnataka 560102. The formula is manufactured by Ingex Lab Private Limited, Bangalore. In this policy, “we” means Protocol35 Wellness Pvt Ltd.

• Details you give us: your name, phone number, email address, delivery address and order history.
• Payment details: these are handled by our payment gateway, Gokwik. We do not store your card or UPI details.
• Blood test information: if you take the tests included with your order, the details needed to book them and the results. Health data is sensitive, so we ask for your consent separately.
• Website data: your device type, the pages you view and cookies, collected to keep the site working and to understand how it is used.

• To deliver your order and run your subscription.
• To arrange the two blood tests and send you the results.
• To answer your questions and resolve complaints.
• To meet legal, tax and food safety obligations.
• To improve the website and our service.

We do not sell your personal information.

Only with people who need it to do a specific job for you.

• Courier partners, to deliver your order.
• Our payment gateway, to take payment and process refunds.
• The diagnostic lab partner, Redcliffe Labs, for the blood tests.
• Technology providers that host the site or send messages for us.
• Authorities, where the law requires it.

Each of them may use your information only for that purpose.

Your results belong to you. [State who at Protocol 32 can see results, whether they are linked to your name, and confirm they are never shared with anyone else without your written consent.]

We keep your information for as long as you have an account or subscription, and afterwards for [retention period] to meet tax, accounting and legal requirements. Blood test data is kept for [retention period]. After that we delete it or make it anonymous.

Under the Digital Personal Data Protection Act, 2023 you can:

• Ask what personal information we hold about you.
• Ask us to correct or update it.
• Ask us to erase it, where the law allows.
• Withdraw a consent you have given, at any time.
• Nominate someone to exercise these rights for you.
• Complain to us and, if we do not resolve it, to the Data Protection Board of India.

To use any of these, write to us through the Contact page. We reply within 48 hours.

We use cookies to keep the site working, remember your basket and measure how the site is used. You can block cookies in your browser settings, but parts of the site may stop working.

This site is not for anyone under 18, and we do not knowingly collect information from children.

If we change this policy, we will post the new version here with a new date. If the change is significant, we will tell you by email or message.